How do you know what the customer really needs to fix the IT infrastructure?

Just as an experienced physician can cure a patient according to the symptoms of his disease, an experienced IT specialist can find a dysfunction, which can be signaled by the following problems:

  • frequent failures and errors in the system;
  • poor performance and slow system speed;
  • increased likelihood of hacking or cyberattacks;
  • lack of necessary functions and features that can increase the efficiency and comfort of work;
  • outdated software and hardware.

To find out exactly what changes need to be made to the IT infrastructure, one needs to check, probe and analyze the existing system, or talk to customers to determine their needs.

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